SLA

O SLA (Service Level Agreement) é um documento simples e objetivo que detalha os serviços que vão ser realizados.

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Nele, são acordados o volume de atividades, o prazo de entrega, termos de compromisso e indicadores de sucesso.

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Mas você sabia que existem diferentes modelos de SLA?

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Os principais deles são o de atendimento e o de serviço, e você vai conhecê-los agora...

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O SLA de atendimento descreve as necessidades específicas do contratante, e por isso, é atualizado constantemente.

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Já o SLA de Serviço é um documento que explica os processos e tarefas realizados na contratação de um serviço.

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Quer saber o que não pode faltar em um SLA?

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SLA

Qual o melhor modelo para a sua empresa?